Selecting and managing your employee benefits program is like running a business within a business. The complexity, mandates and regulations can put a stranglehold on your schedule. We go the extra mile to ensure your benefits program is valuable to both you and your employees. We don’t “sell you” or “tell you”—we educate you on plan designs and the marketplace pulse at any moment in time, so you can make the best decision for your benefits program.
At Montage, we know that your employees are incredibly valuable, and deserve to be treated with White Glove service. One of the most profound experiences of the Montage Difference is our Claims Concierge team. We provide every single one of your employees with a phone number to our full time, in-house claims staff for assistance with absolutely any aspect of their benefits. For everything from help finding a doctor, to a full investigation/resolution into a billing error, your employees can call into our multi-lingual Claims Concierge Team and speak with some of the most caring, most insurance-savvy professionals in the industry. There is no question too big or too small, and our team is standing by for our clients and their employees to make sure that if any issue arises with the benefits, your employees get immediate access to experienced, heartfelt experts who will put an arm around the shoulder and assist in finding a resolution.
One of the aspects of the Montage partnership we find our clients appreciate the most is our team of benefits administrators, who are here to take the work off your desk. Montage clients are treated to a full-service benefits administration experience so that you can get back to doing the more important work on your plate. Our team of seasoned professionals will ensure that any applications you collect, or any benefits additions/changes/terminations that occur are input into the carriers’ eligibility systems for you. When you partner with Montage, you can simply turn on our Benefits Administration service, and we’ll handle any status changes that your population encounters, and provide you a detailed weekly report of all that was processed.
We have a total approach that begins with marketing to every carrier, and painting them a picture of your company as a whole. We negotiate with your employees and their families in mind, and bring forth the absolute best plans and pricing. We then generate detailed spreadsheets, in every manner imaginable, to ensure when you and your finance team meet to make decisions on the year’s benefits, you have crunched every data point so clearly that you are sure you have arrived at your budget’s perfect balance between cost and coverage. Through our process, we are able to create a big picture approach with you, tailoring and implementing a plan we see from inception, through open enrollment and beyond. Our benchmark studies ensure you are offering a competitive benefits program for recruiting and retention.
Montage is well known for putting together the best Open Enrollment Meetings and inspired Health Fairs with food, raffle prizes, amazing vendors, biometric screenings, massages and so much more—but it doesn’t stop there. When we use the word Montage, what we mean is that we represent a series of multifaceted services and touchpoints. Our partnership is a comprehensive approach including our Wellness Campaign, which truly paved the way in the industry, year-round on-site events, monthly newsletters, our Concierge Claims Team for your employees, owning our own COBRA TPA, complimentary HR Consulting, full service ERISA compliance, and other Montage trademarked services—we make you and your department shine throughout the entire company. Truly, the Montage difference is cementing you as being invaluable to your company.
Frequent and enthusiastic engagement in employee education is the single greatest driver of positive sentiments about the benefits package. Getting “buy-in” from employees and their families is the greatest link to the expense of benefits and the Return on Investment your organization sees through retention levels, satisfaction and productivity. We have created exciting, active and encouraging Open Enrollment events that speak to the hearts and minds of employees. Because education is vital, we simplify and teach benefits to your employees, while also instilling a well-informed consumer inside them with our customized brochures, PowerPoint presentations that connect with employees, and our personal approach to presenting. Our goal is to create “TEAM” –Total Employer/Employee Appreciate Management—through our wellness and employee engagement programs.
Staffing a full time team of auditors makes us one of the most unique consulting firms in the industry. With a group of people regularly pouring over the seams between your employees’ requested enrollments and your insurance carriers’ memberships rosters, you can finally rest assured that, with Montage as a partner, you have the right employees enrolled in the right coverages.
Founded with the goal of ensuring our clients have clean bills and synchronicity between enrollments and the coverages employees find themselves actually placed on, our internal Auditing department works with you to ensure you have the right people enrolled in the right plans at all times. Without a careful watch of your membership rosters, you can find yourself in a situation where you have been needlessly paying for long-since terminated employees—and there’s nothing quite like the frustration of having it discovered so far down the road that the carriers won’t approve a retro-termination far enough back in time for you to recoup the wasted premium. Or, worse yet, there’s no phone call quite as stomach-dropping as the one where you learn an employee, who was supposed to be covered, never got added to the plans and is currently in immediate need of health care. Our in-house Auditing team can do your benefits reconciliation, to ensure a second set of eyes is always monitoring the additions and terminations to your coverage, and checking that against the eligibility systems of your insurers. We put a stop to thousands of wasted dollars and, more importantly, we put an ease to the fear that a person will find out they aren’t covered in a moment of crisis.